Cancellation Policy

Cancelling before dispatch

You can cancel an order at any time before it is dispatched, free of charge. Write to jewelanceluxury@gmail.com, or call or WhatsApp +91 94282 54548 with your order number as soon as possible.

After dispatch

Once an order has shipped it can no longer be cancelled, but you can return it within 30 days of delivery under our Return & Refund Policy, with a free pickup.

Custom and made-to-order pieces

Custom and made-to-order pieces can be cancelled for a full refund until production starts. We confirm the design and timeline with you before production begins. After that, the order can no longer be cancelled.

Refunds for cancelled orders

We start the refund as soon as the cancellation is confirmed. The full amount goes back to your original payment method through PhonePe and reaches you within 5–7 business days. We do not refund in cash.

Unpaid orders and failed payments

• If payment is not completed within 30 minutes of placing an order, the order is cancelled automatically and nothing is charged.
• If money left your account but the payment did not go through, your bank or PhonePe usually reverses it automatically. If it has not come back within 7 business days, contact us with your order number.
• If you are charged twice for the same order, we refund the extra payment automatically to your original payment method within 5–7 business days.

Cancellation by Jewelance

We may cancel an order if an item is out of stock, if there is a pricing or product-information error, or if we cannot verify the order. If we cancel, we tell you by email and refund you in full to your original payment method.