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Jewelance Exchange Program

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Silver Jewellery Exchange & Lifetime Buy-Back

A New Chapter For A Piece You Love.

Upgrade your collection seamlessly. Trade in any Jewelance piece for full credit value — no questions, no hassle.

Why Exchange With Us

01
FAIR VALUATION

FAIR VALUATION

We price your piece at its full exchange value — no hidden deductions or lowball estimates.

02
INSTANT CREDIT

INSTANT CREDIT

Credit is applied to your account immediately — ready for your next Jewelance purchase.

03
VERIFIED QUALITY

VERIFIED QUALITY

Every returned piece is quality-checked. Your new piece ships only after full verification.

04
SIMPLE PROCESS

SIMPLE PROCESS

Four steps, no paperwork, no waiting weeks. Exchange done in a matter of days.

How It Works

01

SUBMIT REQUEST

Fill out a simple form with details and photos of the piece you wish to exchange.

02

GET ESTIMATE

Our experts review your submission and provide an initial estimated credit value.

03

SHIP YOUR PIECE

Send your jewellery to our studio securely using our complimentary, fully insured shipping label.

04

RECEIVE CREDIT

Once verified in-house, your final valuation is approved and instant credit is applied to your account.

Step-by-Step

Start Your Exchange

01
Your Piece
02
Condition & Details
03
Contact

Who is this for? *

How We Value Your Jewellery

Our Promise
Jewelry Valuation Process
01

SILVER WEIGHT & PURITY

We assess the exact silver content by weight and hallmark grade — 925 sterling always gets maximum credit.

02

CONDITION

Pieces in original or near-original condition receive higher valuation. Minor wear is always accepted.

03

CRAFTSMANSHIP & DESIGN

Complexity of design, artisan technique, and the finish quality all contribute to your piece's credit value.

04

ORIGINAL PACKAGING

Returning your piece in its Jewelance box with the certificate of authenticity earns a bonus valuation tier.

Frequently Asked Questions

No. The programme applies only to pieces purchased directly from Jewelance — both online and in-store.
Our team can verify most purchases through your account order history or registered email.
From submission to credit: typically 3–5 business days. Valuation is sent within 48 hours.
Exchange credit can be combined with most promotions, excluding select limited-time offers.