Fighting Counterfeits
Genuine jewellery should be what it says it is. This page explains how to buy Jewelance with confidence and what to do if you suspect a fake.
Why it matters
Imitations can use cheaper metals that tarnish quickly, irritate skin or fall apart. We hallmark our silver so you can trust what you wear.
How to buy genuine Jewelance
- Buy from our official website or from authorised stores or marketplaces.
- Check for the 925 hallmark on the piece. Describe where the stamp appears and any Jewelance mark.
- Keep your invoice and original packaging. Describe packaging and authenticity card, if any.
- Be careful with prices that look too good to be true.
Not sure about a piece?
If you are unsure whether a piece is genuine, write to jewelanceluxury@gmail.com with clear photos of the piece, the hallmark and your invoice, and we will help you check.
Report a fake
If you see a seller using the Jewelance name or photos, or you have bought a suspected imitation, report it to jewelanceluxury@gmail.com with the link or seller details. Describe what Jewelance does about reports.