Shipping Policy
Last updated 12 October 2026
We want your Jewelance piece to reach you safely and on time. This page explains where we ship, how long it takes, how you can track your order and what to do if something goes wrong.
Free shipping across India
Shipping is free on every order delivered within India. There is no minimum order value and no delivery charge is added at checkout.
Where we ship
We ship to addresses in all Indian states and union territories that our courier partners serve. We do not ship outside India at the moment.
Processing time
Your order is processed once our payment partner, PhonePe, confirms your payment. Ready-to-ship pieces are packed and dispatched within 1–2 business days of that confirmation.
Custom designs and made-to-order pieces take longer. We agree the timeline with you before production starts.
Delivery time
- Metro cities: 2–4 business days after dispatch.
- Rest of India: 4–7 business days after dispatch.
- Remote areas may take a few extra days.
- Delivery times are estimates. Weather, public holidays and courier delays can add time.
Tracking your order
When your order ships, we email you the courier name and tracking number so you can follow the parcel on the courier’s website. If you have not received them within 3 business days of ordering, write to jewelanceluxury@gmail.com, or call or WhatsApp +91 94282 54548 with your order number.
Delivery address and attempts
Please check your address, PIN code and phone number at checkout. We cannot change the delivery address once an order has shipped.
Our courier partners usually make up to three delivery attempts. If delivery fails because of a wrong address or an unreachable phone number, the parcel comes back to us and we will contact you to re-ship it or refund you.
Damaged or missing parcels
Please record a short video while opening your parcel. If it arrives damaged, tampered with or empty, write to jewelanceluxury@gmail.com within 48 hours of delivery with your order number and the video. We will replace the piece or refund you in full.
Returns
You can return an eligible piece within 30 days of delivery, and we arrange the pickup free of charge. Our Return & Refund Policy explains what can be returned, how to start a return and when you will be refunded.