Return & Refund Policy

Return window

You can return an eligible piece within 30 days of the date it was delivered to you.

What can be returned

• The piece must be unworn, undamaged and in its original condition.
• It must come back with its original packaging, any tags and the invoice.
• Customised, engraved and made-to-order pieces cannot be returned, unless they arrive damaged, defective or different from what you ordered.

How to return a piece

• Write to jewelanceluxury@gmail.com, or call or WhatsApp +91 94282 54548 within 30 days of delivery. Tell us your order number and the reason for the return.
• We confirm the return and schedule a free pickup from your address. If reverse pickup is not available at your PIN code, we share our address; send the piece by a tracked courier and we reimburse the shipping cost.
• Pack the piece securely in its original packaging and hand it to the courier.
• When the piece reaches us, we inspect it and email you the outcome.

Refunds

• Once your return passes inspection, we start the refund within 2 business days. It reaches you within 5–7 business days.
• Refunds always go back to the original payment method through PhonePe: UPI payments to the linked bank account, card payments to the same card and net banking payments to the same bank account. We do not refund in cash.
• We refund the full amount you paid for the returned piece. Return shipping is free, so nothing is deducted. If you used a discount code, the refund is the amount you actually paid.
• Your bank may take a little longer to show the credit. If it has not appeared after 7 business days, contact us and we will share the refund reference so your bank can trace it.

Exchanges

You can exchange a piece for a different size or design within 30 days of delivery, on the same conditions as a return and with the same free pickup, subject to availability. If the new piece costs more, you pay the difference. If it costs less, we refund the difference to your original payment method within 5–7 business days.

You can also use our online exchange service to trade in existing silver jewellery towards a new piece. See the Exchange page for how it works.

Damaged, defective or wrong items

If a piece arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery with photos or your unboxing video. We will replace it or refund you in full. This applies to custom and engraved pieces too.

Lifetime buy-back guarantee

Buy-back is separate from returns. It means we buy a Jewelance piece back from you, at any time for as long as you own it, including long after the return window has closed.

We value buy-back pieces on their silver weight, 925 hallmark purity, condition and craftsmanship, and whether you still have the original packaging. After inspecting the piece, we send you a written buy-back offer. Nothing is final until you accept it. If you accept, we pay the agreed amount by bank transfer to your account. If you decline, we send the piece back to you.

• The guarantee covers pieces bought directly from Jewelance.
• To start a buy-back, write to jewelanceluxury@gmail.com with your invoice or order number. We can also verify purchases from our order records.

Questions

For help with a return, exchange or refund, write to jewelanceluxury@gmail.com, or call or WhatsApp +91 94282 54548. Please include your order number.