Frequently Asked Questions

At Jewelance. Every piece is handcrafted in BIS hallmarked 925 sterling silver and comes with a lifetime buy-back guarantee, so you can sell it back to us at any time. We ship free across India, and the full terms are in our Return & Refund Policy.

Yes. 925 sterling silver is 92.5% pure silver, so a genuine piece always holds the value of its silver content, and most buyers value second-hand silver mainly by weight and purity. Jewelance pieces also come with a lifetime buy-back guarantee: we buy back any piece you bought from us, valued on silver weight, 925 purity, condition and craftsmanship.

Contact us at any time after your purchase with your invoice or order number. We value the piece on its silver weight and 925 hallmark purity, condition, craftsmanship and original packaging, then make you a buy-back offer. The guarantee covers pieces bought directly from Jewelance; see the Return & Refund Policy for full terms.

With buy-back, we buy your Jewelance piece from you. With exchange, you trade it in for credit towards a new Jewelance piece. Both use the same valuation: silver weight, 925 purity, condition, craftsmanship and original packaging.

It is when the seller hallmarks its silver and stands behind it. Jewelance pieces are BIS hallmarked 925 sterling silver, checkout is SSL encrypted, eligible pieces can be returned within 30 days, and every piece has a lifetime buy-back guarantee.

Use Jewelance Shop by Price to browse hallmarked 925 silver gifts under ₹1,000, ₹1,500, ₹2,000 and ₹2,500, including rings, bracelets, chains and earrings. Every gift ships free across India and comes with our lifetime buy-back guarantee.

Yes. Shipping is free on every order within India. We dispatch ready-to-ship pieces within 1–2 business days, and delivery takes 2–4 business days to metro cities and 4–7 business days elsewhere. See our Shipping Policy for details.

Yes. Checkout is SSL encrypted, and you pay on PhonePe’s secure payment page by UPI, card or net banking, so we never see or store your card or UPI details.

When your order ships we email you the courier name and tracking number. If you have not received them within 3 business days of ordering, contact us with your order number.

You can return an eligible piece within 30 days of delivery, and we arrange the pickup free of charge. Read the full Return & Refund Policy for what qualifies and how to start a return.

Yes. Start an exchange online by telling us about your piece and its condition, and we will guide you through the next steps.

Once a return passes inspection, or a cancellation is confirmed, we start the refund within 2 business days. It goes back to your original payment method through PhonePe and reaches you within 5–7 business days.

You can cancel before your order is dispatched. See our Cancellation Policy for the details, including custom pieces.

925 sterling silver is an alloy of 92.5% pure silver and 7.5% other metals, usually copper. It is strong enough for everyday jewellery while keeping silver’s bright finish. Our pieces are hallmarked 925.

Look for the 925 hallmark and buy from a seller you trust; home tests are only clues. Real silver is not magnetic, and it tarnishes, leaving dark marks on a white cloth. Every Jewelance piece is BIS hallmarked 925 sterling silver, and our guide on checking 925 silver purity explains each test.

Yes. The 7.5% copper in 925 sterling silver makes it strong enough for daily wear, and wearing silver regularly actually slows tarnish. Take it off before showering, swimming or exercising to keep it bright.

Yes, and that is a sign it is real silver. Silver reacts with sulphur in the air, sweat and cosmetics, forming a dark film that a silver polishing cloth removes. Storing pieces dry and sealed slows it down.

Store it dry in a pouch, keep it away from perfume and water, and wipe it gently with a soft cloth after wearing to keep it bright.

Use our Ring Size Chart. It shows how to measure your finger at home and converts your measurement to a ring size.

Start on the Jewelance Custom Design page in four steps: choose a service (engraving, custom sizing, modifying an existing design or a fully bespoke piece), share your design details and inspiration, add your contact details, then review and send. Our design team reviews every request and gets in touch within 24 hours.

If you want a bespoke piece in genuine silver, yes. Every Jewelance piece is handcrafted in BIS hallmarked 925 sterling silver and hand-finished, our bespoke service covers anything from an engraving to a fully original design, and every piece is backed by a lifetime buy-back guarantee.

Yes. Use our custom design service to choose the piece, material, timeline and budget, and our team will get in touch.

Jewelance makes customised gifts in BIS hallmarked 925 sterling silver: add an engraving, choose a custom size or commission a fully bespoke piece from the Custom Design page. Every piece ships free across India with a lifetime buy-back guarantee.

Yes. Engraving is one of our custom services: choose Engraving on the Custom Design page and tell us the text or design you would like.

Yes. Book a private appointment with a Jewelance jewellery specialist from the Book an Appointment page.