How to Exchange Silver Jewellery for a New Piece
By Jewelance · · 3 min read
Most of us have a piece of silver jewellery in a drawer that no longer fits our style, or a favourite that has seen better days. Instead of leaving it unused, you can exchange it for something new. Exchange is one of Jewelance’s specialities, so here is how it works and how to get the most out of it.
What is a jewellery exchange?
A jewellery exchange lets you trade in an existing piece of silver jewellery and put its value towards a new piece. It is a good way to refresh your collection, change a style you have outgrown or upgrade to a design you love, without simply letting the old piece sit unused.
What can you exchange?
- Rings, bracelets, chains, necklaces, pendants and earrings in silver.
- Pieces for men and women.
- Pieces you have worn for years or ones that were never worn at all.
The condition of the piece, its age and whether it still has its original packaging all play a part in the exchange, so have those details ready.
How to prepare your jewellery
- Gather what you have: the piece, its original box or pouch, the invoice and any authenticity card.
- Clean it gently so its true condition is visible. Our guide on how to clean silver jewellery can help.
- Take clear photos from several angles, showing any marks, scratches or damage.
- Note when you bought it and check for a 925 hallmark. Our guide on how to check 925 silver purity shows where to look.
- Be honest about the condition. It helps us give you a fair and accurate exchange.
How the Jewelance exchange works
You can start an exchange online in a few simple steps:
- Your piece: tell us what you have, including the type of jewellery, its category and the year you bought it.
- Condition and details: choose the condition that fits your piece, say whether you still have the original packaging, and add anything we should know.
- Contact: share your details so our team can reach you.
Once you submit the request, our team will guide you through the next steps. You can start your exchange here.
Exchange or return: what is the difference?
An exchange is for jewellery you already own and want to trade towards something new. A return is for a piece you recently bought from us and want to send back. Returns follow our policy of 30 days for eligible pieces, which you can read in our Return & Refund Policy.
Frequently asked questions
What jewellery can I exchange?
You can start an exchange for silver rings, bracelets, chains, necklaces, pendants and earrings. Tell us the type, year and condition in the exchange form and we will take it from there.
Does original packaging matter?
It helps. The exchange form asks whether you still have the original packaging, and keeping the box, invoice and any authenticity card can make the process smoother.
How do I start an exchange?
Go to our exchange page and fill in three short steps: your piece, its condition and details, and your contact information. Our team will then guide you.
Is an exchange the same as a return?
No. An exchange trades jewellery you already own towards a new piece. A return is for a piece you recently bought from us. See our Return & Refund Policy for returns.
Ready to refresh your collection?
Start your exchange
